Identity and workplace programmes organisations can live with

Identity and workplace programmes fail when they are treated as a tooling exercise. The landing is whether people can work, whether access is right, and whether the estate can stand what has been built.

At SSE, secure flexible working and a return to office sat on a zero-trust model rather than a VPN bolted on at the end. Direct Internet Access and PKI-as-a-service so the estate could actually move to Azure. At New Signature, Clear Channel International had to be separated from iHeartMedia: Office 365, Active Directory and Windows 10 for 5,000 people across 22 countries, with the end date brought forward six months. Irwin Mitchell started as discovery, then a Windows 10 and Office 365 programme with a two-year horizon.

At Legal & General, the user work on a failing Windows 7 refresh was brought in properly with The Inform Team. Programmes fail when adoption is left until last. Bring the people work in early, with specialists who can do it properly.

RAID’s IT consultancy stays on the operational detail: who is in the directory, who can get in, and whether Monday after go-live still works.